Shipping & Orders
- Orders are processed within 3–5 working days before shipment. All shipments include tracking — email us if you need details.
- We ship from Indonesia; shipping costs are calculated at checkout based on weight and distance.
- International orders may be subject to customs duties/taxes, payable by the recipient. We do not refund parcels returned due to unpaid customs fees.
- Please ensure your name and address are correct — additional fees may apply for reshipment due to incorrect details.
- MEADOW is not liable for items lost, stolen, or damaged in transit; this is the courier's responsibility.
Exchanges & Returns
- Strictly no refunds. Exchanges only, within 15 days of receiving your order.
- Items must be unworn, unwashed, and in original packaging.
- Exchanges are for the same style in a different size/color, subject to availability (no store credit). If your preferred option is out of stock, choose another item.
- Return shipping is at the customer's cost, unless we made an error (wrong/defective item) — in which case we cover return shipping (international shipping excluded).
- Exchange parcels are processed within 5–7 working days of us receiving your return.
How to Exchange
- Message us on WhatsApp: +62 822-858-195-68 (include an unboxing video if possible)
- Pack your item with a note stating your preferred size/color and contact details
- We'll process your exchange once received